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Centre for Citizen Experience

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Welcome to the Centre for Citizen Experience

May 25, 2010 | Posted by Jess McMullin on Featured, News | 0 comments

It’s been five months in the making, but it’s finally time to start raising the public profile of the Centre for Citizen Experience. As the founder, I’m thrilled to finally be sharing more about the vision and mission for the Centre, start conversations about how we can help organizations, and most of all to invite participation in designing the Centre itself.

As a startup “do tank”, the Centre for Citizen Experience will succeed based on the contributions of interested people: staff, clients, and the broader community. In the coming weeks I’ll be sharing more about the vision for the Centre and inviting comments and perspectives on how best to realize that vision.

Many thanks to all who’ve offered feedback so far. I hope to continue our conversations and enjoy new ones!

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About Citizen Experience

The Centre for Citizen Experience explores how to improve government and the broader public sector through the power of design innovation. This includes design thinking, strategic design, systemic design, and service design. These design practices draw on customer experience, social sciences, rapid prototyping, business strategy, behavioural economics, and information visualization to address complex social and organizational challenges.

Fundamentally, design is about improving how things work for people. In the public sector, that means applying design to service delivery and strategy, governance, policy and frontline programs, growing internal design capability, changing culture and supporting public service transformation.

Please get in touch to discuss how design innovation can make a meaningful impact in your organization.

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