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Centre for Citizen Experience

Citizen Experience Blog /

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Teaching Service Prototyping at UX Lisbon

April 8, 2014 | Posted by jessmcmullin on Events, Methods | 0 comments

I’m delighted to join the stellar roster of UX Lisbon, one of Europe’s leading user experience events. I’ll be teaching a workshop on rapid service prototyping, and look forward to sharing in the whole conference experience.

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About Citizen Experience

The Centre for Citizen Experience explores how to improve government and the broader public sector through the power of design innovation. This includes design thinking, strategic design, systemic design, and service design. These design practices draw on customer experience, social sciences, rapid prototyping, business strategy, behavioural economics, and information visualization to address complex social and organizational challenges.

Fundamentally, design is about improving how things work for people. In the public sector, that means applying design to service delivery and strategy, governance, policy and frontline programs, growing internal design capability, changing culture and supporting public service transformation.

Please get in touch to discuss how design innovation can make a meaningful impact in your organization.

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