I’m happy to announce that I’ll be speaking about citizen experience design at OpenGovWest BC in Victoria on November 10th.
It’s one of the 5 minute lightning talks, so I’m working to pare things down to the core elements.
Looking forward to a great day of speakers, catching up with some Victoria friends, and sharing some thoughts on citizen experience with the Gov 2.0 crowd.
Friday October 22 I had the great fortune to spend some time with the Alberta Municipal Web Group, a loose collective of local government web teams that shares best practices and case studies with each other and also brings in experts to share know-how and insights. I shared time on the agenda with case studies from Grande Prairie and Calgary as well as Edmonton’s CIO ...
It’s been five months in the making, but it’s finally time to start raising the public profile of the Centre for Citizen Experience. As the founder, I’m thrilled to finally be sharing more about the vision and mission for the Centre, start conversations about how we can help organizations, and most of all to ...
Understanding these principles is the beginning of great citizen experiences. Of course, this version is just the start. I’d love to hear your thoughts and input as we iterate over the coming weeks.
I had the pleasure of attending the 11th annual Information Architecture Summit in Phoenix, Arizona. I’ve been attending the Summit since 2003, and find that it’s an amazing group of people and a place where leading edge ideas emerge.
I also had the opportunity to share two workshops and a talk session:
Business origami is paper prototyping for systems design. It uses simple paper cutouts to represent the different parts of a system: the people, the locations, the channels used and the specific touchpoints where interactions occur and value is exchanged as a particular scenario unfolds. These cutouts are arranged on a horizontal ...