I’ll be speaking at the upcoming Information Architecture Summit March 30-April 3rd in Denver, Colorado. I’m thrilled to be working with the ever-talented Samantha Starmer as my co-conspirator for a service design workshop Beyond Digital: Designing for the Cross-Channel Future. We’re also putting on a Beyond Digital panel with Priyanka Kakar and Andrea Resmini during the main conference.
Both of those sessions will have plenty ...
I’ll be sharing a two hour session with public servants in both Toronto and Ottawa this week. As part of the mission to increase public sector design competency, there is no charge for the sessions. Here’s the session description…love to hear your thoughts and feedback. I’ll be posting slides later.
Putting the Citizen Back Into Citizen-Centric: How Service Design Can Save You Headaches & Delight the ...
I’ve been working with a fantastic group of folks from Ottawa on creating a UXCamp event November 27th. I’ll be heading out East for it, and am excited about what looks like a great day coming together.
While the full website is a few days away from launching, you can sign up to be notified when it goes live and get all the details if you ...
I’m happy to announce that I’ll be speaking about citizen experience design at OpenGovWest BC in Victoria on November 10th.
It’s one of the 5 minute lightning talks, so I’m working to pare things down to the core elements.
Looking forward to a great day of speakers, catching up with some Victoria friends, and sharing some thoughts on citizen experience with the Gov 2.0 crowd.
Friday October 22 I had the great fortune to spend some time with the Alberta Municipal Web Group, a loose collective of local government web teams that shares best practices and case studies with each other and also brings in experts to share know-how and insights. I shared time on the agenda with case studies from Grande Prairie and Calgary as well as Edmonton’s CIO ...
I had the pleasure of attending the 11th annual Information Architecture Summit in Phoenix, Arizona. I’ve been attending the Summit since 2003, and find that it’s an amazing group of people and a place where leading edge ideas emerge.
I also had the opportunity to share two workshops and a talk ...