The Centre for Citizen Experience offers consulting services to public sector clients help transform their service experiences. This transformation is grounded in three areas: Insight, Policy, and Service Design and Architecture. As well as consulting on a project and retainer basis, the Centre also works to build internal capability through workshops and training.
Our consulting practice includes:
- Citizen research and insights
- Facilitation and codesign
- Service design and prototyping
- Touchpoint mapping and cross-channel research
- Service visualization, prototyping, journey mapping, and blueprinting
- Service evaluation, benchmarking and metrics
- Service Futures – prototyping and foresight about possible future delivery.
- Organizational Change
- Policy design facilitation
- Governance Models and Workshops
- Evaluation and coaching for establishing design capability and teams
- Insight
If you’re interested, we’d love to talk. If we can’t help you out right away, chances are we know someone who can.