I’ve been invited to join the CommerceLab Advisory Board – the CommerceLab is a joint initiative of the University of Waterloo and the Government of Ontario. It works to improve Canadian commercialization and competitiveness, and includes a focus on user experience in industry and the public sector. My first contribution is a conversation about user experience careers in Canada and in the public ...
Posts Under Category: Advocacy
Design for Policymaking chapter in upcoming Usability for Government Systems book
Last fall I wrote a chapter on Design for Policymaking in the upcoming book Usability in Government Systems: UX Design for Citizens and Public Servants edited by Elizabeth Buie and Dianne Murray.
The chapter underscores the fundamental reality that to improve services, we have to work at a policy level in order to design for better experiences for citizens and other stakeholders. I’ll be sharing ...
Reinventing Government – TEDxPennQuarter Talk
I spoke at TEDxPennQuarter in Washington, D.C. on October 17, 2011. The theme was “Reinventing”, and I spoke about the potential for citizen experience design to help reinvent government. You can catch the 14 minute video below…I’d love to hear your thoughts or questions.
Citizen Experience and Reinventing Government
I wrote this to help explain the importance of citizen experience to some American friends. It’s not so much a post as an early prototype for a talk, or at least the introduction to one. I thought I’d share it here too.
I’d like to tell you why I think paying attention to the citizen experience is so important, and why citizen experience design can help ...
Guiding Principles for Citizen Experience [BETA]
Understanding these principles is the beginning of great citizen experiences. Of course, this version is just the start. I’d love to hear your thoughts and input as we iterate over the coming weeks.
- Citizen experience is about people.
- It’s about the relationship between citizens and government. The citizen experience is the foundation of that ...