• About

  • Speaking & Workshops

  • Consulting

  • Tools & Resources

  • Blog

  • Contact

Centre for Citizen Experience

Posts Under Category: Gov 2.0

Lending a Hand with Edmonton CityCamp

March 18, 2011 | Posted by Jess McMullin on Events, Gov 2.0 | 0 comments

I was super excited to be invited to help out planning Edmonton CityCamp, an event that’s going to explore the value of open government for municipalities. My biggest contribution so far: getting us away from the unconference sinkhole of spending all our time sitting around in a circle and talking.

I’m hoping to see more sketching and making for participants as they work to discover and ...

read more →

Speaking at OpenGovWest BC

October 28, 2010 | Posted by Jess McMullin on Events, Gov 2.0, News | 0 comments

I’m happy to announce that I’ll be speaking about citizen experience design at OpenGovWest BC in Victoria on November 10th.

It’s one of the 5 minute lightning talks, so I’m working to pare things down to the core elements.

Looking forward to a great day of speakers, catching up with some Victoria friends, and sharing some thoughts on citizen experience with the Gov 2.0 crowd.

Service Design and the Public Sector Web

October 28, 2010 | Posted by Jess McMullin on Events, Gov 2.0, Methods | 0 comments

Friday October 22 I had the great fortune to spend some time with the Alberta Municipal Web Group, a loose collective of local government web teams that shares best practices and case studies with each other and also brings in experts to share know-how and insights. I shared time on the agenda with case studies from Grande Prairie and Calgary as well as Edmonton’s CIO ...

read more →

Recent Posts

  • 5 Minute Video from Code for America Talk
  • Service Design in Government Keynote
  • Slides from Interaction South America in Buenos Aires
  • What does DesignX add?
  • Speaking at Code for America Summit

Categories

  • Advocacy (5)
  • Events (16)
  • Featured (5)
  • Gov 2.0 (3)
  • Methods (8)
  • News (5)
  • Practice (1)
  • Research (2)
  • Speaking (2)
  • Theory (1)
  • Writing (2)

About Citizen Experience

The Centre for Citizen Experience explores how to improve government and the broader public sector through the power of design innovation. This includes design thinking, strategic design, systemic design, and service design. These design practices draw on customer experience, social sciences, rapid prototyping, business strategy, behavioural economics, and information visualization to address complex social and organizational challenges.

Fundamentally, design is about improving how things work for people. In the public sector, that means applying design to service delivery and strategy, governance, policy and frontline programs, growing internal design capability, changing culture and supporting public service transformation.

Please get in touch to discuss how design innovation can make a meaningful impact in your organization.

Citizen Experiencing

Advocacy Events Featured Gov 2.0 Methods News Practice Research Speaking Theory Writing
skype icon twitter icon

Copyright © 2009-2015 Situ Strategy Inc.