Friday October 22 I had the great fortune to spend some time with the Alberta Municipal Web Group, a loose collective of local government web teams that shares best practices and case studies with each other and also brings in experts to share know-how and insights. I shared time on the agenda with case studies from Grande Prairie and Calgary as well as Edmonton’s CIO Chris Moore and Gov 2.0 evangelist and San Francisco civil servant Adriel Hampton.
I talked about the opportunity for local government web teams to start thinking about the citizen experience holistically – not just online. In about an hour I covered some basic principles from service design and we had a conversation about how public sector web teams can start to think beyond digital.
Here’s the deck from the day: