This is the lightning talk I gave at the 2014 Code for America Summit.
Posts Under Category: Events
Service Design in Government Keynote
The presentation from the opening keynote at Service Design in Government 2015
Slides from Interaction South America in Buenos Aires
I was in Buenos Aires November 19-22 for Interaction South America. I taught a rapid service prototyping workshop and gave a keynote on designing government.
I met a couple civil servants from the City of Buenos Aires at the Code for America Summit, and so I also had the privilege and opportunity to visit the City of Buenos Aires innovation lab! (More on that soon).
Speaking at Code for America Summit
I’m speaking today at the Code for America Summit on Cyd Harrell‘s panel Designing For and With People. I’ll be talking about Growing Government Design Capability. Here’s the slides. Some key links from the presentation are below:
Teaching Service Prototyping at UX Lisbon
I’m delighted to join the stellar roster of UX Lisbon, one of Europe’s leading user experience events. I’ll be teaching a workshop on rapid service prototyping, and look forward to sharing in the whole conference experience.
Kicking off Civic Design Camp
I’m heading to San Francisco for Civic Design Camp April 12th, and I’m going to be sharing some opening ideas and stories about designing government. Looking forward to a great day with Code for America, the City of San Francisco’s Office of Civic Innovation, and a hundred and twenty five designers, civil servants, and active citizens!
Keynote at Customer Experience for Public Sector Summit, April 16-17, Toronto
I’m delighted to be giving the opening address of the upcoming Customer Experience for the Public Sector Summit. The CX Public Sector Summit brings two days of outstanding practical sessions for public sector executives, managers, and teams who are improving service delivery and customer experience in government, healthcare, and education. Leaders in the field of public sector customer experience will share their work and ...
Reinventing Government – TEDxPennQuarter Talk
I spoke at TEDxPennQuarter in Washington, D.C. on October 17, 2011. The theme was “Reinventing”, and I spoke about the potential for citizen experience design to help reinvent government. You can catch the 14 minute video below…I’d love to hear your thoughts or questions.
Business Origami Workshop at UX Week 2011
I had the great pleasure of teaching a business origami workshop at Adaptive Path’s 2011 UX Week conference.
Business origami is a paper prototyping method for complex systems invented by the Hitachi Design Center, but reverse engineered by myself after a dinner conversation with a visiting Japanese researcher. Any flaws in how I present or use the method are entirely my own.
That comes to the forefront ...
Lending a Hand with Edmonton CityCamp
I was super excited to be invited to help out planning Edmonton CityCamp, an event that’s going to explore the value of open government for municipalities. My biggest contribution so far: getting us away from the unconference sinkhole of spending all our time sitting around in a circle and talking.
I’m hoping to see more sketching and making for participants as they work to discover and ...