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Centre for Citizen Experience

Posts Under Category: Theory

What does DesignX add?

December 15, 2014 | Posted by jessmcmullin on Methods, Practice, Theory, Writing | 0 comments

Recently, Don Norman, Patrick Whitney, and other design academics posted a call for a new kind of design: DesignX. DesignX would extend design to the realm of systems, society, and change “using a new evidence based approach”.

The question I was left with after reading the DesignX manifesto was what DesignX adds. What does it offer that isn’t already here?

According to the authors, DesignX is ...

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About Citizen Experience

The Centre for Citizen Experience explores how to improve government and the broader public sector through the power of design innovation. This includes design thinking, strategic design, systemic design, and service design. These design practices draw on customer experience, social sciences, rapid prototyping, business strategy, behavioural economics, and information visualization to address complex social and organizational challenges.

Fundamentally, design is about improving how things work for people. In the public sector, that means applying design to service delivery and strategy, governance, policy and frontline programs, growing internal design capability, changing culture and supporting public service transformation.

Please get in touch to discuss how design innovation can make a meaningful impact in your organization.

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