Recently, Don Norman, Patrick Whitney, and other design academics posted a call for a new kind of design: DesignX. DesignX would extend design to the realm of systems, society, and change “using a new evidence based approach”.
The question I was left with after reading the DesignX manifesto was what DesignX adds. What does it offer that isn’t already here?
According to the authors, DesignX is ...
Public service design and innovation often focuses on the solution – the novelty of a new app, website, or process drives attention and gets people excited. But to successfully deliver those solutions requires aligning the different layers of government to actually execute.
Service architecture is a framework for thinking about how the different layers of government need to align for effective service delivery. My friend and ...
I’m delighted to join the stellar roster of UX Lisbon, one of Europe’s leading user experience events. I’ll be teaching a workshop on rapid service prototyping, and look forward to sharing in the whole conference experience.
I had the great pleasure of teaching a business origami workshop at Adaptive Path’s 2011 UX Week conference.
Business origami is a paper prototyping method for complex systems invented by the Hitachi Design Center, but reverse engineered by myself after a dinner conversation with a visiting Japanese researcher. Any flaws in how I present or use the method are entirely my own.
That comes to the forefront ...
I’ll be sharing a two hour session with public servants in both Toronto and Ottawa this week. As part of the mission to increase public sector design competency, there is no charge for the sessions. Here’s the session description…love to hear your thoughts and feedback. I’ll be posting slides later.
Putting the Citizen Back Into Citizen-Centric: How Service Design Can Save You Headaches & Delight the ...
Friday October 22 I had the great fortune to spend some time with the Alberta Municipal Web Group, a loose collective of local government web teams that shares best practices and case studies with each other and also brings in experts to share know-how and insights. I shared time on the agenda with case studies from Grande Prairie and Calgary as well as Edmonton’s CIO ...
I had the pleasure of attending the 11th annual Information Architecture Summit in Phoenix, Arizona. I’ve been attending the Summit since 2003, and find that it’s an amazing group of people and a place where leading edge ideas emerge.
I also had the opportunity to share two workshops and a talk ...
Business origami is paper prototyping for systems design. It uses simple paper cutouts to represent the different parts of a system: the people, the locations, the channels used and the specific touchpoints where interactions occur and value is exchanged as a particular scenario unfolds. These cutouts are arranged on a horizontal ...