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Centre for Citizen Experience

Posts Under Category: News

New Website a Work In Progress

April 12, 2014 | Posted by jessmcmullin on News | 0 comments

When I started the Centre for Citizen Experience, someone else held the .org domain, and so I used the .com version. But the mission of this work is much better reflected by the sense of social enterprise that a .org conveys. When citizenexperience.org became available, I knew I’d be moving the website to it. I’m pleased that day has finally come! Email addresses remain unchanged.

It’s ...

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Citizen Experience at the 2011 IA Summit

March 17, 2011 | Posted by Jess McMullin on Events, News | 0 comments

I’ll be speaking at the upcoming Information Architecture Summit March 30-April 3rd in Denver, Colorado. I’m thrilled to be working with the ever-talented Samantha Starmer as my co-conspirator for a service design workshop Beyond Digital: Designing for the Cross-Channel Future. We’re also putting on a Beyond Digital panel with Priyanka Kakar and Andrea Resmini during the main conference.

Both of those sessions will have plenty ...

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UXCamp Ottawa November 27th

October 28, 2010 | Posted by Jess McMullin on Events, News | 0 comments

I’ve been working with a fantastic group of folks from Ottawa on creating a UXCamp event November 27th. I’ll be heading out East for it, and am excited about what looks like a great day coming together.

While the full website is a few days away from launching, you can sign up to be notified when it goes live and get all the details if you ...

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Speaking at OpenGovWest BC

October 28, 2010 | Posted by Jess McMullin on Events, Gov 2.0, News | 0 comments

I’m happy to announce that I’ll be speaking about citizen experience design at OpenGovWest BC in Victoria on November 10th.

It’s one of the 5 minute lightning talks, so I’m working to pare things down to the core elements.

Looking forward to a great day of speakers, catching up with some Victoria friends, and sharing some thoughts on citizen experience with the Gov 2.0 crowd.

Welcome to the Centre for Citizen Experience

May 25, 2010 | Posted by Jess McMullin on Featured, News | 0 comments

It’s been five months in the making, but it’s finally time to start raising the public profile of the Centre for Citizen Experience. As the founder, I’m thrilled to finally be sharing more about the vision and mission for the Centre, start conversations about how we can help organizations, and most of all to invite ...

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Recent Posts

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About Citizen Experience

The Centre for Citizen Experience explores how to improve government and the broader public sector through the power of design innovation. This includes design thinking, strategic design, systemic design, and service design. These design practices draw on customer experience, social sciences, rapid prototyping, business strategy, behavioural economics, and information visualization to address complex social and organizational challenges.

Fundamentally, design is about improving how things work for people. In the public sector, that means applying design to service delivery and strategy, governance, policy and frontline programs, growing internal design capability, changing culture and supporting public service transformation.

Please get in touch to discuss how design innovation can make a meaningful impact in your organization.

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