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Citizen Experience at the 2011 IA Summit

March 17, 2011 | Posted by Jess McMullin on Events, News | 0 comments

I’ll be speaking at the upcoming Information Architecture Summit March 30-April 3rd in Denver, Colorado. I’m thrilled to be working with the ever-talented Samantha Starmer as my co-conspirator for a service design workshop Beyond Digital: Designing for the Cross-Channel Future. We’re also putting on a Beyond Digital panel with Priyanka Kakar and Andrea Resmini during the main conference.

Both of those sessions will have plenty of lessons for current and aspiring citizen experience designers.

And it turned out that Samantha and I got drafted to co-chair the Summit this year and next when Livia Labate had to step down as chair, so I’ve also got a session talking about the business model & future of the event itself.

← Free Toronto & Ottawa Workshops Nov 25th & 26th
Lending a Hand with Edmonton CityCamp →

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About Citizen Experience

The Centre for Citizen Experience explores how to improve government and the broader public sector through the power of design innovation. This includes design thinking, strategic design, systemic design, and service design. These design practices draw on customer experience, social sciences, rapid prototyping, business strategy, behavioural economics, and information visualization to address complex social and organizational challenges.

Fundamentally, design is about improving how things work for people. In the public sector, that means applying design to service delivery and strategy, governance, policy and frontline programs, growing internal design capability, changing culture and supporting public service transformation.

Please get in touch to discuss how design innovation can make a meaningful impact in your organization.

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