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Centre for Citizen Experience

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Service Design in Government Keynote

July 22, 2015 | Posted by jessmcmullin on Events | 0 comments

The presentation from the opening keynote at Service Design in Government 2015

Conquering Complexity: Mindset & Tools for Growing Public Design Capability & Capacity from Jess McMullin
← Slides from Interaction South America in Buenos Aires
5 Minute Video from Code for America Talk →

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About Citizen Experience

The Centre for Citizen Experience explores how to improve government and the broader public sector through the power of design innovation. This includes design thinking, strategic design, systemic design, and service design. These design practices draw on customer experience, social sciences, rapid prototyping, business strategy, behavioural economics, and information visualization to address complex social and organizational challenges.

Fundamentally, design is about improving how things work for people. In the public sector, that means applying design to service delivery and strategy, governance, policy and frontline programs, growing internal design capability, changing culture and supporting public service transformation.

Please get in touch to discuss how design innovation can make a meaningful impact in your organization.

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