Last fall I wrote a chapter on Design for Policymaking in the upcoming book Usability in Government Systems: UX Design for Citizens and Public Servants edited by Elizabeth Buie and Dianne Murray.
The chapter underscores the fundamental reality that to improve services, we have to work at a policy level in order to design for better experiences for citizens and other stakeholders. I’ll be sharing more ideas on design for policymaking here in the coming weeks. Thanks especially to Elizabeth for inviting me to contribute!
The book is scheduled to be released by Morgan Kaufmann in May. You can preorder it from Amazon.com, Amazon.ca, and Amazon.co.uk.