Design innovation to help the public sector work better for people. Consulting, workshops, and coaching.
Using Design for Strategic Direction
Design helps you make the right decisions faster. From fieldwork and codesign to prototyping and visualization, design connects you to frontline reality, builds shared organizational understanding, and makes the future tangible. How can I make the right decisions faster? →
Service Innovation Made Real
Transform your service delivery. Use design research and service prototyping to explore possible service futures. Make those futures real with blueprints, roadmaps, and implementation guidance to change your service delivery architecture. How can I transform service delivery? →
Understanding People to Create Value
Gain insight to fill in the blanks. Design research goes deep into behaviour, context, and motivation with ethnographic field studies, codesign workshops, and internal facilitation. These insights reveal new sources of value for you, citizens, and other stakeholders. How can I create more value? →This is the lightning talk I gave at the 2014 Code for America Summit.
read more →The presentation from the opening keynote at Service Design in Government 2015 Conquering Complexity: Mindset & Tools for Growing Public ...
read more →I was in Buenos Aires November 19-22 for Interaction South America. I taught a rapid service prototyping workshop and gave ...
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