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Service Design & Transformation

March 3, 2013 | Posted by jessmcmullin on | 0 comments

Transform your service delivery. Use design research and service prototyping to explore possible service futures. Make those futures real with blueprints, roadmaps, and implementation guidance to change your service delivery architecture.

← Research, Codesign, & Facilitation
Policy, Strategy, & Governance →

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About Citizen Experience

The Centre for Citizen Experience explores how to improve government and the broader public sector through the power of design innovation. This includes design thinking, strategic design, systemic design, and service design. These design practices draw on customer experience, social sciences, rapid prototyping, business strategy, behavioural economics, and information visualization to address complex social and organizational challenges.

Fundamentally, design is about improving how things work for people. In the public sector, that means applying design to service delivery and strategy, governance, policy and frontline programs, growing internal design capability, changing culture and supporting public service transformation.

Please get in touch to discuss how design innovation can make a meaningful impact in your organization.

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