I was in Buenos Aires November 19-22 for Interaction South America. I taught a rapid service prototyping workshop and gave a keynote on designing government.
I met a couple civil servants from the City of Buenos Aires at the Code for America Summit, and so I also had the privilege and opportunity to visit the City of Buenos Aires innovation lab! (More on that soon).
For now, here’s the slides for my talk Designing Government: Transforming the Citizen Experience