• About

  • Speaking & Workshops

  • Consulting

  • Tools & Resources

  • Blog

  • Contact

Centre for Citizen Experience

Citizen Experience Blog /

Our latest news

University of Canberra hosts Design Thinking Session on Citizen-Centric Governance

April 19, 2012 | Posted by Jess McMullin on Research | 0 comments

ANZSOG Institute for Governance’s (ANZSIG) Parliamentary Seminar at The Lobby on February 1, 2012. ANZSIG brought together a group of leading international and national design thinkers on citizen-centric governance in an interactive interview format to help address questions such as: What do we mean then by citizen-centric governance? Where is best practice to be found? What happens when citizens decide? Are there emerging policy agendas that are best suited to a citizen-centric approach? And, what are the implications of such an approach for public sector leadership and governance?

Interesting things happening in Australia for public sector design.

← Design for Policymaking chapter in upcoming Usability for Government Systems book
Keynote at Customer Experience for Public Sector Summit, April 16-17, Toronto →

Recent Posts

  • 5 Minute Video from Code for America Talk
  • Service Design in Government Keynote
  • Slides from Interaction South America in Buenos Aires
  • What does DesignX add?
  • Speaking at Code for America Summit

Categories

  • Advocacy (5)
  • Events (16)
  • Featured (5)
  • Gov 2.0 (3)
  • Methods (8)
  • News (5)
  • Practice (1)
  • Research (2)
  • Speaking (2)
  • Theory (1)
  • Writing (2)

About Citizen Experience

The Centre for Citizen Experience explores how to improve government and the broader public sector through the power of design innovation. This includes design thinking, strategic design, systemic design, and service design. These design practices draw on customer experience, social sciences, rapid prototyping, business strategy, behavioural economics, and information visualization to address complex social and organizational challenges.

Fundamentally, design is about improving how things work for people. In the public sector, that means applying design to service delivery and strategy, governance, policy and frontline programs, growing internal design capability, changing culture and supporting public service transformation.

Please get in touch to discuss how design innovation can make a meaningful impact in your organization.

Citizen Experiencing

Advocacy Events Featured Gov 2.0 Methods News Practice Research Speaking Theory Writing
skype icon twitter icon

Copyright © 2009-2015 Situ Strategy Inc.