• About

  • Speaking & Workshops

  • Consulting

  • Tools & Resources

  • Blog

  • Contact

Centre for Citizen Experience

Citizen Experience Blog /

Our latest news

Resources

April 24, 2013 | Posted by jessmcmullin on | 0 comments

Books, articles, and tools for Citizen Experience Design

← The Citizen Experience Blog
Consulting →

Recent Posts

  • 5 Minute Video from Code for America Talk
  • Service Design in Government Keynote
  • Slides from Interaction South America in Buenos Aires
  • What does DesignX add?
  • Speaking at Code for America Summit

Categories

  • Advocacy (5)
  • Events (16)
  • Featured (5)
  • Gov 2.0 (3)
  • Methods (8)
  • News (5)
  • Practice (1)
  • Research (2)
  • Speaking (2)
  • Theory (1)
  • Writing (2)

About Citizen Experience

The Centre for Citizen Experience explores how to improve government and the broader public sector through the power of design innovation. This includes design thinking, strategic design, systemic design, and service design. These design practices draw on customer experience, social sciences, rapid prototyping, business strategy, behavioural economics, and information visualization to address complex social and organizational challenges.

Fundamentally, design is about improving how things work for people. In the public sector, that means applying design to service delivery and strategy, governance, policy and frontline programs, growing internal design capability, changing culture and supporting public service transformation.

Please get in touch to discuss how design innovation can make a meaningful impact in your organization.

Citizen Experiencing

Advocacy Events Featured Gov 2.0 Methods News Practice Research Speaking Theory Writing
skype icon twitter icon

Copyright © 2009-2015 Situ Strategy Inc.